LOGITECH

LOGITECH Select Extended service agreement advance parts replacement 1 year response time 1 business day 1 room

PEACE OF MIND FOR THE ENTERPRISE

WHAT’S INCLUDEDA Comprehensive, All-In-One Service Plan
24/7 ENTERPRISE-GRADE SUPPORTLogitech video collaboration solutions are enterprise quality and extremely reliable. But should an outage occur when downtime is not an option, you can rely on 24/7 solution-level technical support to provide the right level of assistance fast. Think of Logitech Select as a help desk staffed by video collaboration specialists with expertise using Microsoft Teams, Zoom Rooms, and in-room appliances running Windows and Android operating systems.
DESIGNATED SERVICE MANAGERLogitech video collaboration solutions and standalone products make online teamwork simple and easy. Yet, we know there are times when having a new perspective on your solution is helpful. That’s when a Designated Service Manager can lend support to enterprise customers with 50+ rooms installed. From wherever you are, rely on your DSM for help with set up, focused technical assistance and issue resolution within your video conferencing ecosystem.
PRODUCT REPLACEMENT & ACCELERATED RMAExpect the best but plan for the unpredictable. Logitech Select provides peace of mind with product replacement covering all your Logitech devices in a Select-enabled room, without the need for a separate, device-specific extended warranty . Next-business-day expedited delivery of replacements minimize downtime and keep your business running smoothly in the event of equipment failure. We've got you covered.
RMA IN AN INSTANTSome video collaboration spaces—like boardrooms and training facilities—are business-critical and too essential to wait 24 hours for new equipment if a product failure occurs. Instant RMA provides the fastest product replacement possible with onsite spares for enterprise customers with 50+ Logitech video collaboration rooms installed.
SYNC INSIGHTS INFORM OPTIMIZATIONLogitech Sync compiles and reports data about how people use rooms and devices to help you optimize your collaboration spaces and technologies. Logitech Select includes advanced Sync insights and analytics to help you easily implement, manage, and monitor your video collaboration solutions at scale.
SERVICENOW WORKFLOW INTEGRATIONWant immediate notifications in existing workflows? Logitech Sync makes it easy for IT to monitor and manage meeting room devices and push firmware updates all from a unified web dashboard. The ServiceNow integration adds push notifications for events like device disconnection and room overcrowding, so IT can maximize room availability and uptime while maintaining a healthy and connected workplace.
Easy AccessUse single sign-on (SSO) to access Logitech Select with your existing username and password. Administrators can adjust permissions to give multiple users access to specific functions.
Simple Ticket CreationRequesting assistance from Logitech is streamlined and simple with prompt and expert issue resolution always just a few clicks away.
Real-Time TrackingSee ticket status and track RMA requests quickly and easily through the Select portal.
Sync InsightsLogitech Sync simplifies remote monitoring and device management while providing deep insights into device and room usage.
DESIGNED & DELIVERED BY EXPERTSAs the market leader in video collaboration, Logitech delivers remarkable solutions that are technologically advanced yet simple to use. The same principles apply to Logitech Select, a service designed and delivered by the experts you know and trust.
COMPREHENSIVE SERVICE FOR ROOM SOLUTIONSReliability, continuity, and peace of mind accompany each room you designate for a Logitech Select service plan. One Select plan works for most rooms and hardware. It’s service delivered with simplicity. Count on our expert assistance and tools to minimize downtime and ensure your video collaboration solutions are always ready and operational when your teams need them.